PRIVACY POLICY

Effective Date: 09/04/2025

At Alfa Accident Advisors (“we,” “us,” or “our”), protecting your privacy is a top priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us through our website, forms, SMS communications, and services.

Type of Information Collected:

We collect personal information that you voluntarily provide to us. This may include your full name, phone number, email address, mailing address (where applicable), and any other information submitted through our forms or communication channels. We also collect your SMS opt-in consent when you agree to receive text messages from us.

How Information is Collected:

Your personal information is collected through various methods, including completing online forms on our website, communicating with us via telephone, email, or SMS, and submitting paper forms during in-person visits. All data collection is conducted transparently and with your consent.

Purpose of Data Collection:

The information we collect is used to provide and manage our services effectively. We use it to schedule appointments, send appointment reminders and service notifications, respond to inquiries, provide billing information, and improve the quality of our customer interactions. In addition, your SMS consent allows us to send important updates directly to your mobile device.

Data Sharing:

Alfa Accident Advisors does not sell, rent, trade, or otherwise share personal information with third parties for marketing purposes. Specifically, SMS opt-in consent and phone numbers for the purpose of SMS communications are not shared with any third parties under any circumstances. Information may only be disclosed if legally required by law or court order.

User Rights:

You have certain rights regarding your personal information. You have the right to access, update, or correct your data at any time. You may also request the deletion of your information from our records. In addition, you have the right to withdraw your consent to receive SMS communications at any time by following the opt-out instructions provided in our messages or by contacting us directly.

Data Security:

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. We take all the reasonable steps to secure your data.

Retention of Information:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. When information is no longer needed, we securely delete or anonymize it to prevent unauthorized use.

Use of Cookies and Tracking Technologies:

Our website may use cookies and similar tracking technologies to enhance your browsing experience, understand website usage, and improve functionality. You may modify your browser settings to decline cookies; however, this may limit some features of the site.

Children’s Privacy:

Our services and website are not intended for individuals under the age of 13. We do not knowingly collect or solicit information from anyone under the age of 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.