TERMS AND CONDITIONS

Effective Date: 09/04/2025

By opting in to receive text messages from Alfa Accident Advisors (“we,” “us,” or “our”), you agree to the following Terms and Conditions regarding our SMS communications.

SMS Consent Communication:

When you provide your mobile number and consent to receive SMS messaging, you authorize Alfa Accident Advisors to send you text messages related to the services we offer. These may include appointment scheduling reminders, case updates, billing notifications, and service-related assistance. We respect your privacy, and we assure you that any phone numbers obtained through the SMS consent process will not be shared with third parties for marketing purposes under any circumstances.

Types of SMS Communications

By opting in to our SMS program, you may receive text messages specifically related to your engagement with our services. These may include reminders for upcoming appointments, post-visit instructions, billing alerts, and updates on your case status. In limited cases, you may also receive promotional service offers if applicable. For example, you may receive a message such as, “Hello, this is a reminder for your upcoming appointment with Alfa Accident Advisors on [Date] at [Time]. Reply STOP to unsubscribe at any time.”

Message Frequency

The number of text messages you receive may vary based on your service needs and ongoing interactions with us. Typically, you may receive up to two to four messages per week. However, during periods requiring additional communication regarding your case or appointments, the message frequency may temporarily increase.

Message and Data Rates

Standard message and data rates may apply to all SMS communications, depending on your mobile carrier’s pricing plan. Alfa Accident Advisors is not responsible for any fees charged by your carrier for sending or receiving text messages. Charges may differ for domestic and international messaging.

Opt-In Methods

You may provide consent to receive SMS messages through several methods, including by checking the opt-in box on our website contact form, providing verbal consent during a consultation, or filling out a physical paper form authorizing SMS communications. Your express consent is required before we send any SMS communications.

Opt-Out Methods

You may opt out of receiving SMS messages at any time by replying “STOP” to any message we send. Upon receiving your opt-out request, we will promptly remove you from our SMS communications list. Alternatively, you may also contact our office directly at (833) 307-4213 to request removal from our messaging program.

Help and Support

If you encounter any issues or require assistance regarding SMS messaging, you can reply “HELP” to any of our messages for immediate support. You may also visit our website at https://alfaaccidentadvisors.com or contact our office directly via phone or email for further assistance.

Standard Disclosures

Please note that message and data rates may apply based on your mobile carrier. Message frequency may vary depending on your service activity. You have the right to opt out of SMS communications at any time by texting “STOP.” For more detailed information regarding the handling of your personal information, we encourage you to review our Privacy Policy and Terms and Conditions available on our website.